Prepaid card isn’t working in wallet. - Apple Community

2025.01.09 11:19


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User profile for user: justina33 justina33 Author User level: Level 1 5 points

Prepaid card isn’t working in wallet.

So a few weeks ago I added funds to my apple account and today I wanted to “put it back” into my prepaid card by using the Wallet app, but it’s not letting me register it. The card is a prepaid vanilla visa card, by the way

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iPhone 12 Pro Max, iOS 15

Posted on Jan 15, 2022 11:16 AM

Me too (132) Me too Me too (132) Me too Reply Question marked as Top-ranking reply User profile for user: askbarnabas askbarnabas User level: Level 10 103,975 points

Posted on Jan 15, 2022 12:35 PM

Issues with Wallet/If you have trouble adding a card to wallet


Start by going to settings general reset and reset all settings. Turn off your device and turn it back on. Force reboot your device ( Force reboot device - Apple Support ) Sometimes if you sign out of your Apple ID and back in it resolves the problem. Make sure you are using the latest iOS/macOS update. Make sure that your date and time is correct under Settings General Date & Time. Make sure that you are connected to a known-good network and are not connected to a VPN. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch . Make sure that your zip code is accurate under Settings [your name] Payment & Shipping. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. ( Change your Apple ID country or region - Apple Support ) Check the region on your device to ensure it is correct (Settings general language & region - set to your region). If it is correct, you may need to select the same region again. A passcode is required to use the Wallet app.  You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support , Set up Apple Pay - Apple Support If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can t add cards to Wallet for Apple Pay - Apple Support Apple Pay support can be reached here - Apple Pay Customers


If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use. Add and manage passes in Wallet on iPhone - Apple Support , please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website. If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue. If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.  If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in. How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support , Manage the cards that you use with Apple Pay - Apple Support Add an e-Money card in Apple Wallet to use with Apple Pay - Apple Support Set up a Suica or PASMO card in Apple Pay - Apple Support Add a Disney MagicMobile Pass to Apple Wallet on your iPhone - Apple Support Add a hotel room key to Apple Wallet on your iPhone Unlock your home, car, and hotel room with keys in Wallet on iPhone - Apple Support


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I’m trying to add a prepaid card to my apple wallet My apple wallet is not letting me add a pre paid card to it 773 1 Adding card to apple wallet Every time I try to add my card to my apple wallet it gives me a pop up that say learn more as one option and the other option is cancel and then it will not let me add a card 1591 2 Unable to add card to Apple Wallet hi, im trying to add my card to wallet but the only thing that pops up its cancel or learn more, so how do i add my card? [Re-Titled by Moderator] 314 4 3 replies

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Question marked as Top-ranking reply User profile for user: askbarnabas askbarnabas User level: Level 10 103,975 points

Jan 15, 2022 12:35 PM in response to justina33

Issues with Wallet/If you have trouble adding a card to wallet


Start by going to settings general reset and reset all settings. Turn off your device and turn it back on. Force reboot your device ( Force reboot device - Apple Support ) Sometimes if you sign out of your Apple ID and back in it resolves the problem. Make sure you are using the latest iOS/macOS update. Make sure that your date and time is correct under Settings General Date & Time. Make sure that you are connected to a known-good network and are not connected to a VPN. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch . Make sure that your zip code is accurate under Settings [your name] Payment & Shipping. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. ( Change your Apple ID country or region - Apple Support ) Check the region on your device to ensure it is correct (Settings general language & region - set to your region). If it is correct, you may need to select the same region again. A passcode is required to use the Wallet app.  You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support , Set up Apple Pay - Apple Support If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can t add cards to Wallet for Apple Pay - Apple Support Apple Pay support can be reached here - Apple Pay Customers


If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use. Add and manage passes in Wallet on iPhone - Apple Support , please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website. If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue. If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.  If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in. How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support , Manage the cards that you use with Apple Pay - Apple Support Add an e-Money card in Apple Wallet to use with Apple Pay - Apple Support Set up a Suica or PASMO card in Apple Pay - Apple Support Add a Disney MagicMobile Pass to Apple Wallet on your iPhone - Apple Support Add a hotel room key to Apple Wallet on your iPhone Unlock your home, car, and hotel room with keys in Wallet on iPhone - Apple Support


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User profile for user: askbarnabas askbarnabas User level: Level 10 103,975 points

Jan 17, 2022 10:57 AM in response to justina33

On a computer go to iCloud.com and sign in. GO to account settings tap the device remove Apple Pay from that device. Restart your device and set up Apple Pay again and try to add that card. Show more Less Reply

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User profile for user: justina33 justina33 Author User level: Level 1 5 points

Jan 17, 2022 10:43 AM in response to askbarnabas

Hey,

thanks for the reply but nothing worked. Is there any other way to contact apple without calling? I hate calling lol, sorry for the trouble

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Prepaid card isn’t working in wallet.

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